Your order will be reviewed within 24 business hours after submitting it. We are a real, brick & mortar store, so we have regular store hours.
STOCK
Although our store stocks thousands of gowns and dresses, our website shows tens of thousands of gowns and dresses. Most of the dresses and gowns on our website are not in stock in our store and must be special ordered for you. Dresses that are in stock will show the size(s) and color(s) that are available to ship immediately.
SHIPPING ADDRESS
The "bill to" address and "ship to" address must be the same. We cannot ship to an address that differs from the "bill to" address.
SHIPPING CHARGES
We offer free ground shipping to the contiguous United States on full-priced dresses.
Expedited shipping method costs will be determined in your shopping cart once you have entered your shipping address.
SHIPPING CARRIERS
Most of our packages are shipped via UPS. We do not ship to PO Boxes, APOs, and FPOs.
SHIPMENT OPTIONS
We offer free ground shipping to the contiguous US on full priced dresses. All time frames are given in business days (Tues-Fri). We do not ship on holidays.
INTERNATIONAL SHIPPING
We are unable to ship to addresses outside of the continental United States.
DELIVERY TIME
All orders of in-stock merchandise placed before 9 a.m. EST will be shipped on the same business day, Tuesday through Friday. In-stock orders placed after 9 a.m. EST will be shipped on the following business day**.
Ground shipping takes 3-5 business days for delivery.
Please allow an additional 6 weeks for customized dresses and gowns.
** For shipping purposes, Castle Couture's "business day" refers to Tuesday through Friday.