Your online order will be reviewed within 24 business hours after submitting it. We are a real, brick & mortar store, so we have regular store hours. All shipping information refers only to online orders. Merchandise purchased in store and requested to be shipped will incur shipping charges.
Although our store stocks thousands of gowns and dresses, our website shows tens of thousands of gowns and dresses. Most of the dresses and gowns on our website are not in stock in our store and must be special ordered for you. Dresses that are in stock will show the size(s) and color(s) that are available to ship immediately.
The "bill to" address and "ship to" address must be the same. We cannot ship to an address that differs from the "bill to" address.
We offer free ground shipping to the contiguous United States on full-priced dresses purchased on our website.
Expedited shipping method costs will be determined in your shopping cart once you have entered your shipping address.
Merchandise purchased in store and requested to be shipped will incur shipping charges.
Most of our packages are shipped via UPS. We do not ship to PO Boxes, APOs, and FPOs.
We offer free ground shipping to the contiguous US on full priced dresses purchased online. All time frames are given in business days (Tues-Fri). We do not ship on holidays.
We are unable to ship to addresses outside of the continental United States.
All orders of in-stock merchandise placed before 9 a.m. EST will be shipped on the same business day, Tuesday through Friday. In-stock orders placed after 9 a.m. EST will be shipped on the following business day**.
Ground shipping takes 3-5 business days for delivery.
Please allow an additional 6 weeks for customized dresses and gowns.
** For shipping purposes, Castle Couture's "business day" refers to Tuesday through Friday.