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SUMMER SALE! | All designer wedding dresses marked down to $599 | Click for details: Castle Couture Off The Runway
355 US Highway 9, Manalapan, NJ 07726
Call us at 732-617-1414
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    • Overview
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    • Jovani Evening
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    • Ivonne D Evening
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    • Prom: What To Expect
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BRIDAL RETURN AND REFUND POLICY
All bridal online sales are final. Castle Couture will not accept any returns or provide any refunds on orders placed online

Prom & Evening wear Return Policy

Castle Couture offers a 72 hour return policy for eligible items ordered online only. All gowns marked as Final Sale will not be returnable nor will any special ordered items. All purchases made in store at Castle Couture are final sale, no exceptions. Castle Couture will request an event date to be provided prior to purchasing. Castle Couture will not accept any returns made after the event date.

 

We offer 2 return options for eligible online orders

  1. You can return your online purchase and receive an online credit in the full amount paid to shop CastleCoutureNJ.com
  2. You can return your online purchase and receive a refund to your original payment method, minus a 15% cleaning and restocking fee.

 

Return requirements for online orders

  • All requests for returns must be made within 72 hours of the delivery of your order. This includes weekends and holidays. Or the item must be returned prior to your event date, whichever is sooner.
  • You cannot request an online return after your stated event date even if it is within the 72 hours.
  • If your requested return is approved, it must be mailed back via FedEx or UPS ONLY. Shipping labels are not provided as the customer is responsible for all return shipping charges.
  • The approved returns must have original tags on with no sign of wear. If returned otherwise you will not receive a refund of any kind.
  • Items marked final sale are not returnable. No exceptions.
  • The approved return must be shipped back within 72 hours (postmarked within 3 days) from the time you are given your RA#. If your event date is sooner than 3 days then it must be postmarked before then.

 

Castle Couture only allows RA's for online orders. All in store purchases are and always have been final sale. Merchandise credit can only be used on Castle Couture merchandise and not towards shipping or any services Castle Couture provides. Credit to shop Castle Couture online cannot be redeemed for cash. Any internet orders must contact our customer service team at info@castlecouturenj.com as our Manalapan location does not handle online returns. Online refunds and credits will not be issued until the item has been received by Castle Couture. Client is responsible for all shipping charges. If items are postmarked 72 hours after an RA # was given, they will not be accepted. Clients may not return items that are postmarked after their listed event date. All orders that are given an RA # must be returned unworn, original tags on and in excellent condition or they will not be accepted.



Information
  • Returns & Online Sales Policy
  • Shipping Information
  • Terms & Conditions
  • Privacy Policy
  • Cookies Policy
  • Showroom
  • Contact Us
  • My Account
  • Wish List
Main Store Hours
  • Mon: CLOSED
  • Tue: 12 PM - 8 PM
  • Wed: 12 PM - 8 PM
  • Thu: 12 PM - 8 PM
  • Fri: 10 AM - 6 PM
  • Sat: 10 AM - 6 PM
  • Sun: 10 AM - 6 PM
  • Appointment Required
Prom Store Hours
  • Mon: CLOSED
  • Tue: 2 PM - 8 PM
  • Wed: 2 PM - 8 PM
  • Thu: 2 PM - 8 PM
  • Fri: 12 PM - 6 PM
  • Sat: 10 AM - 6 PM
  • Sun: 10 AM - 6 PM
  • Appointment Required
Fine Jewelry Store Hours
  • Mon: CLOSED
  • Tue: 10 AM - 5 PM
  • Wed: 10 AM - 5 PM
  • Thu: 12 PM - 7 PM
  • Fri: 10 AM - 5 PM
  • Sat: 10 AM - 5 PM
  • Sun: CLOSED
  • No Appointment Required
© 2022 ALL RIGHTS RESERVED

355 US Highway 9, Manalapan, NJ 07726

Appointments are required for our bridal, prom & evening wear departments.
All prom girls MUST be accompanied by a parent or guardian over the age of 21.

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Appointments are required for our
bridal, prom & evening wear departments.

All prom girls MUST be accompanied by a
parent or guardian over the age of 21.


Main Store Hours

Mon: CLOSED

Tue: 12 PM - 8 PM

Wed: 12 PM - 8 PM

Thu: 12 PM - 8 PM

Fri: 10 AM - 6 PM

Sat: 10 AM - 6 PM

Sun: 10 AM - 6 PM

Appointment Required

Prom Store Hours

Mon: CLOSED

Tue: 12 PM - 8 PM

Wed: CLOSED

Thu: 12 PM - 8 PM

Fri: 12 PM - 6 PM

Sat: 10 AM - 6 PM

Sun: 10 AM - 6 PM

Appointment Required


Fine Jewelry Hours

Mon: CLOSED

Tue: 10 AM - 5 PM

Wed: 10 AM - 5 PM

Thu: 12 PM - 8 PM

Fri: 10 AM - 5 PM

Sat: 10 AM - 5 PM

Sun: CLOSED

No Appointment Required

Information
  • Returns & Online Sales Policy
  • Shipping Information
  • Terms & Conditions
  • Privacy Policy
  • Cookies Policy
  • Showroom
  • Contact Us
  • My Account
  • Wish List
355 US Highway 9,
Manalapan, NJ 07726

Follow Us On Social
  • FaceBook
  • Instagram
  • YouTube
© 2022 ALL RIGHTS RESERVED

  • Bridal

    • Overview
    • Bridal: What To Expect
    • Bridal By Designer
    • New Arrivals
    • The Bridal Showroom
    • The Crown Room
    • GEMMA Haute Couture
    • Book An Appointment
  • Evening

    • Overview
    • Evening Wear by Designers
    • Castle Couture's Picks
    • Book An Appointment
    • Jovani Evening
    • Terani Evening
    • John Paul Ataker
    • Ivonne D Evening
  • Accessories

    • Overview
    • Headpieces
    • Sashes
    • Straps
    • Veils
  • Prom

    • Overview
    • Prom: What To Expect
    • Prom by Designers
    • Our Prom Favorites
    • Jovani Prom
    • Sherri Hill Prom
    • Portia & Scarlett
    • Terani Couture
    • Primavera Couture
  • Alterations

    • Overview
    • Alterations: What To Expect
    • Alterations FAQs
  • About

    • Overview
    • About Us
    • Showroom Gallery
    • Blog
    • Our Team
    • Internships
    • Careers
    • Events
    • Hours
    • Contact
  • Follow Us

    • Overview
    • Castle Instagram Bridal
    • Castle Instagram Prom
    • Castle TikTok Bridal
    • Castle TikTok Prom
    • Castle YouTube
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Categories

Bridal by Designer

  • Allure Bridals
  • Allure Couture
  • Amalia Carrara
  • Amare Couture
  • Calla Blanche Bridal
  • Casablanca
  • Demetrios
  • Erin Cole
  • Eve of Milady Boutique
  • Eve of Milady Couture
  • Jimme Huang
  • Julie Vino
  • Justin Alexander
  • Justin Alexander Signature
  • Lillian West
  • Lazaro Bridal
  • Madison James Bridal
  • Maggie Sottero
  • Mark Ingram Bride
  • Morilee Bridal
  • Mikaella
  • Paloma Blanca
  • Pronovias
  • Pronovias Atelier
  • Pronovias Privee Collection
  • Sottero and Midgley
  • Stephen Yearick
  • Van Der Velde: Matthew Christopher
  • Van Der Velde: Matty
  • Ysa Makino
  • Bridal Swag
  • Preservation

Evening by Designer

  • ASHLEYlauren Evening
  • Azzure Couture
  • Ivonne D by Mon Cheri
  • John Paul Ataker
  • Jovani Evenings
  • JVN Evening
  • Marsoni by Colors
  • MNM Couture
  • Montage by Mon Cheri
  • Nicole Bakti Evening
  • Rina Di Montella by Colors
  • Saboroma
  • Tarik Ediz
  • Terani Couture Evening
  • Terani Couture Mother of the Bride

Accessories

  • Headpieces
  • Sashes
  • Straps
  • Veils

Prom by Designer

  • ASHLEYlauren
  • Colors Couture
  • Colors Dress
  • Ellie Wilde
  • Faviana
  • Faviana Glamour
  • Jessica Angel Prom
  • Jovani Couture
  • Jovani Homecoming
  • Jovani Pageant
  • Jovani Prom
  • Jovani Short & Cocktail
  • JVN Homecoming by Jovani
  • JVN Homecoming
  • JVN Prom by Jovani
  • JVN Short & Cocktail by Jovani
  • Morilee Prom
  • Portia & Scarlett
  • Primavera Couture Exclusives
  • Primavera Couture Prom Long
  • Primavera Couture Prom Short
  • Sherri Hill
  • Tarik Ediz Prom
  • Terani Couture Prom
  • Vienna Prom