Online Sales Policy
By clicking on the "Process/Confirm Order" button, you are committing to buying the item(s) in your cart.
All online sales are final. Castle Couture will not accept any returns or provide any refunds on orders placed online.
All purchases are considered final sale. Because of the nature of the dress industry, we cannot offer returns or exchanges. If a dress is damaged or ruined during shipping, contact us immediately upon receipt of the dress and we will do our best to resolve the issue. All other situations – including if the dress does not fit – are considered final sale.
Because designers can increase their prices at any time, the prices on our website are subject to change. If a price has changed on a style that you have ordered, we will contact you with the correct price; at that time, you will have the opportunity to accept the correct price or cancel your order. Although we make every endeavor to provide you with the most accurate and current pricing possible, incorrect prices on our website will not be honored for any reason.
The "ship to" address must be the same at the "bill to" address. We will not be able to ship items to addresses that differ from the "bill to" address.
Notice regarding Jovani sales
Please note we are restricted by Jovani from shipping any of their products to the following countries: Australia, Bahrain, Brazil, Canada, France, Germany, Ireland, Israel, Kazakhstan, Kuwait, Libya, Mexico, Moldova, Netherlands, Qatar, Russia, Saudi Arabia, Sweden, Switzerland, U.K., Ukraine.
Notice regarding Sherri Hill sales
Please note we are restricted by Sherri Hill from shipping any of their products to the following countries: Albania, Austria, Azerbejdzan, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Kazakhstan, Kosovo, Latvia, Lebanon, Lithuania, Luxembourg, Malta, Macedonia, Moldova, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Arab Emirates, and United Kingdom.